Delivery Information

Australia Post Delivery Methods

Free Shipping, is sent via AusPost Regular Mail and takes up to 6 business days for delivery.

Regular Mail is only valid for low value order of $100 AUD or less. It does not provide any tracking information and does not have any insurance if the parcel goes missing. Use at your own risk.

Our Flat Shipping Rate, is $7.00 and is for Registered Post, and it provides tracking and insurance for your parcels. The tracking number won't become active until a few days after it is dispatched. Someone at the shipping address will need to sign for the parcel, if no one is home you will receive a card notifying you which local post office you can collect your parcel from.

Express Post 2 business day ($15 For Express Post)

Express Post is the fastest possible shipping method for your parcels with a guaranteed next day delivery for postcodes within the Express Post Network. . Express Post provides tracking and insurance for your parcels. The tracking number won't become active until a few days after it is dispatched. Someone at the shipping address will need to sign for the parcel, if no one is home you will receive a card notifying you which local post office you can collect your parcel from.

FAQs (Australia Post Delivery Methods)

How do I track my parcel?
You can track your parcel at the Australia Post tracking website located at https://auspost.com.au/mypost/track/#/search

Can the parcel be left in the mailbox?
No. All parcels that are dispatched from us (with the exception of regular post) require someone to be at the shipping address to sign for the parcel. If there is no one at home then the postman will leave a card with information of which local post office you can collect your parcel from.

Is my address in the Express Next Day Delivery Network?
You can check if your shipping address is in the Express Next Day Delivery Network.

What happens if my parcel gets lost?
If your parcel has not arrived within the delivery time, Australia Post requires us to wait a few more days just in case it got delayed somewhere before we can start an investigation (with the exception of Regular Post). We will work with you in order to track down the parcel. The following points must be taken into consideration:

• It may take time to track down your parcel so please be patient.
• Only Registered Post parcels are insured up to a value of $100, if it is determined that Australia Post is at fault.
• There is no insurance for Regular Post or Express Post
• If the shipping address is incorrect at the time of shipping then the customer will have to bear the loss.
• We can send out a replacement for a missing parcel ONLY when Australia Post has determined that the parcel is lost in mail, or when the parcel has been returned to us and only if it was insured.

When do you send my parcel off?
If you make an order on our website and choose Credit Card as the payment option before 2pm on a business day, then your order will be dispatched on the same day. If the order is made anytime after 2pm then the order will not be dispatched until the next business day. If you choose Direct Bank Deposit then your order will be dispatched the day that the payment has appeared in our bank account. Any orders on the weekend or public holidays will not be processed and dispatched until the next business day.

I ordered last night and chose Express Post, why haven't I gotten my parcel today?
All orders placed after 2pm will only be processed and dispatched the next business day.

I purchased a Pre-ordered product, when will it arrive?
All pre-ordered products are subject to an extended fullfilment period ranging from 2-4 weeks, the length of the delay is dependant on our suppliers ability to deliver the products we order on your behalf.

Why has my parcel has been returned back to sender?
There are a number of reasons for this:

• The shipping address that was entered is incorrect therefore Australia Post cannot successfully deliver the parcel.
• The parcel was waiting at the local post office for over 2 weeks without anyone collecting it.
• The person that received the parcel did not accept the parcel or did not want to sign for the parcel.

We can resend the parcel ONLY when the return to sender parcel has arrived back to us and only after the re-postage fee has been paid for. (including any return to sender fees and/or admin fees)